Q: What kinds of metal do you offer? We carry a variety of sizes for Flat Bars, Sheets / Plates, Expanded Sheets, DOM, Bollards, Beams, Ladder Rungs, Solid Rounds, Solid Squares, Square/Rectangle Tubes, Round Tubes, Pipes, Channels, Angles, Specialty Steel.

Q: What types of sheet metal do you offer? We offer steel, aluminum, and stainless, in several grades, and thicknesses.

Q: What sizes and materials of pipes do you stock? We carry aluminum, stainless, and steel pipes in a variety of sizes.

Q: Can you provide specific dimensions or grades of angle? We carry aluminum, steel, and stainless angles in a variety of sizes.

Q: What are the different types of chains you sell? We carry roller chains, welded chains, high-test chain, D.O.T. approved chain, log chain, and steel pintle chain.

Q: What kind of heavy hardware do you carry? We carry a variety of hinges, latches, fasteners, brackets, nuts, bolts.

Q: What brands and types of metalworking machines do you offer? We carry Ellis, and Scotchman Machines.

Q: Do you provide technical specifications or manuals for your metalworking machines? All machines come with user manuals, and additional materials can be obtained upon request.

Q: What kind of tools do you stock? We carry a variety of tools from Williams tools, Bahco tools, and DeWalt tools.

Q: Do you offer custom cutting or fabrication services for your materials? We offer shearing, bandsaw cutting, hole punching, and drilling.

Q: Can I request a specific alloy or grade of metal that is not listed? Yes, if you do not see something you are looking for, just ask and we will see what we can do.

Q: How can I place an order? Ordering is available over the phone or in store.

Q: What payment methods do you accept? Cash, debit/credit cards, or checks.

Q: Do you offer bulk discounts for large orders? Contact us for more information.

Q: Is sales tax applied to my order? Sales tax is applied on all orders unless we have a Resellers Tax Exemption form on file. Contact us for more information.

Q: Can I get a quote for a large or custom order? Yes, contact us for more information.

Q: What are your shipping costs? Shipping varies depending on weight, size, and delivery location. Contact us for more information.

Q: Where do you ship to? We ship nationwide. Call for more info.

Q: What are your estimated delivery times? Delivery times will vairy, most orders will be able to ship next day, depending on product availability.

Q: Do you offer local delivery or pickup options? We offer local delivery, and in store pick up.

Q: How can I track my order? Orders can be tracked by using the tracking number from the freight company.

Q: What carriers do you use for shipping? We ship with Speedee, UPS, Panama, Dohrn, and MME.

Q: What is your return policy? Des Moines Iron has a 30 day return policy, on all materials, that were straight off the shelf. Any metals that were cut for order or are damaged do not qualify for returns.  

Q: How do I initiate a return or exchange? Contact us for more information.

Q: Who pays for return shipping? The customer will be responsible for any return costs, unless the fault is on Des Moines Iron, then we will assist in the return process and cover costs ourselves.

Q: What is your policy on damaged or incorrect items? Please check your items upon pick up/receipt. Contact immediately to inform us of any issues. Delay of notification may result in denial of claim/return/exchange. If damaged, a claim must be filed with the freight carrier.

Q: Do I need to create an account to place an order? Accounts are optional, and dependent on application approval.

Q: How do I create an account? Contact us for an application.

Q: How can I contact customer support? 515-243-0177 or Info@DMIronSupply.com

Q: What are your customer service hours? 8 am – 5 pm Monday – Friday. Excluding Holidays.